Last Updated: 19 January 2026
At Neurowaze, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard your information. Please read this policy to understand your rights and how we handle your data securely and transparently.
We adhere to the principles of the Data Protection Act 2018 and the UK GDPR when processing personal data collected from customers and visitors to our website.
We only collect and process personal data that is necessary to provide our services efficiently. This may include information related to account creation, bookings, support, and platform usage, processed under Article 6(1)(b) UK GDPR (contractual necessity). Where we rely on consent (for example, marketing), you can withdraw that consent at any time.
All payment transactions are processed through trusted PCI-DSS compliant third-party payment providers. Neurowaze does not store or have access to your card details. Under Article 6(1)(c) UK GDPR, we retain transaction data for tax and VAT compliance.
To ensure service continuity, some customer and email subscription data may be stored with third-party providers, including those located outside the UK or EEA. Where this occurs, we implement safeguards such as Standard Contractual Clauses (SCCs) or equivalent measures to protect your data.
Under UK GDPR, you have the right to:
Please note that deleting certain data may affect our ability to provide support for past purchases or services.
Neurowaze implements robust security measures to protect your personal data from unauthorised access, alteration, or loss.
Video sessions are conducted using Google Meet, accessed via Google APIs with user consent through OAuth. Neurowaze does not record, store, or analyse video or audio content from sessions. Data transmitted is encrypted in transit. Google acts as an independent data processor under its own privacy and security obligations, and may process data under EU SCCs and the UK Addendum where applicable.
Neurowaze uses Google APIs to enable secure authentication, calendar integration, and video consultation functionality. Access to Google user data is provided only with the user’s explicit consent via Google OAuth. Google Calendar access is optional and is required only for practitioners who choose to manage client appointments through calendar-based scheduling and Google Meet links.
Depending on the features a user enables, Neurowaze may access the following Google user data:
Neurowaze does not access email content or Google Drive files. Where calendar information is used, we access only what is required to schedule, update, and display appointments.
Google user data is used strictly to provide the requested functionality and is never used for advertising, profiling, or marketing purposes.
Neurowaze does not sell, share, or transfer Google user data to third parties. Google user data is not used to train AI or machine learning models and is not accessed by external partners.
If you contact us via our website forms, we will process the information you provide (such as your name, email address, subject, and message) to respond to your enquiry and provide support.
Our contact form submissions are processed using Formspree, a third-party form processing provider. Formspree acts as a data processor to deliver your message to us and help us manage and protect our support channels from abuse. We do not use contact form submissions for advertising or marketing unless you have explicitly opted in separately.
We take reasonable steps to protect our services and communication channels from spam and automated abuse. This may include technical measures such as rate limiting, filtering, and anti-abuse controls. We do not send unsolicited bulk emails (spam) in breach of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Our website uses cookies for essential functions. Non-essential cookies (for example, analytics and tracking) require explicit user consent.
We use the following types of cookies:
Users can adjust or revoke their cookie preferences through browser settings and, where provided, our cookie controls.
From time to time, we may display testimonials from individuals who have used Neurowaze or who have benefitted from neuroplastic treatment. These testimonials are based on real experiences and are provided with consent. To protect the privacy of our users, some names, photographs, and identifying details may be changed or withheld. The content of the testimonials remains faithful to the original experience shared and is not fabricated or misleading.
For any privacy-related questions or to exercise your data rights, please contact:
Email: support@neurowaze.health