FAQ

Clear answers for yournext step

Understand what mind-body therapy means, how Neurowaze works, and what to expect as you explore neuroplastic recovery.

Mind-body basics

What this approach is, and how it can help.

What is mind-body therapy, and how does it work?

Mind-body therapy is an evidence-informed approach that works with the brain and nervous system to reduce persistent symptoms. It aims to retrain threat and safety patterns so the body can come out of high-alert mode.

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What it focuses on

  • reducing nervous system “threat signalling” that keeps symptoms switched on
  • rebuilding safety and body awareness, without forcing relaxation
  • changing learned prediction patterns that can amplify pain, fatigue, gut symptoms, dizziness or tinnitus

This is not a replacement for medical care. If symptoms are new, severe, worsening, or you have red flags, speak to a clinician.

Are neuroplasticity and mind-body therapy the same?

Not exactly. Neuroplasticity is the brain’s ability to change. Mind-body therapy is a set of methods that uses neuroplasticity to support recovery.

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Neuroplasticity is the mechanism. Mind-body therapy is the practical approach that can help shift patterns like fear, hypervigilance, avoidance, and symptom monitoring.

What techniques might be used?

Techniques vary, but often include somatic tracking, graded exposure to feared sensations, expressive writing, mindfulness, emotional awareness, and behaviour change. A good practitioner tailors the mix to you.

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What tailoring looks like

  • your symptoms and triggers
  • your current capacity and energy
  • your pace, preferences and life constraints
  • what has helped or not helped before

How do I know if this is right for me?

It may be a fit if symptoms have lasted 3-6 months, tests have not explained them fully, or symptoms reliably flare with stress or uncertainty. It is also common if symptoms vary day to day or move around.

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Good reasons to speak to a clinician first

  • new, severe, or rapidly changing symptoms
  • unexplained weight loss, fever, fainting, bleeding
  • new weakness, numbness, or loss of bladder or bowel control

Is this saying my symptoms are “all in my head”?

No. Symptoms are real, and the brain and nervous system are part of how the body generates symptoms. This approach explores whether your system is stuck in protection mode and works to restore safety signalling.

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“Brain-based” does not mean imagined. It means your nervous system can amplify real sensation when it predicts danger. Changing those predictions can reduce symptoms over time.

Neurowaze and getting started

What Neurowaze is, and how to begin.

What is Neurowaze?

Neurowaze helps you find mind-body practitioners and stay organised between sessions. It brings booking, reminders, and practitioner-led support into one place.

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You can browse practitioner profiles, choose someone who fits, and book securely. Where available, you can also access resources and activities assigned by your practitioner.

What symptoms can Neurowaze help with?

Neurowaze supports people exploring mind-body and neuroplastic approaches for persistent symptoms. Common areas include chronic pain, fatigue or post-viral patterns, IBS or gut symptoms, headaches, dizziness, tinnitus, anxiety and stress-related symptoms.

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  • chronic pain, including back pain, migraines, fibromyalgia
  • fatigue, post-viral symptoms, Long COVID patterns
  • digestive issues such as IBS, nausea, bloating
  • anxiety and stress-related symptoms
  • muscle tension and nervous system dysregulation

Do I need a diagnosis to use Neurowaze?

No. Many people arrive without a clear label. If symptoms are new, severe, or changing, speak with a clinician first.

Who are the practitioners on Neurowaze?

Practitioners listed on Neurowaze are trained in mind-body and neuroplastic approaches. You can read profiles, compare styles, and choose who feels like the best fit.

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Practitioners are independent providers. Neurowaze does not provide medical advice, diagnosis, or emergency support.

How can I book a session?

Choose a practitioner, pick an available time slot, then pay securely to confirm the booking. You will receive confirmation and reminders.

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You can book in two ways:

  • Online directory: browse profiles, choose a time slot, and pay securely.
  • App: book sessions and access between-session features where available.

Your booking is only confirmed once payment has completed successfully.

Why use the app instead of just booking online?

Booking online is a good starting point. The app can provide more day-to-day support between sessions, depending on what your practitioner enables.

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  • access to assigned resources and activities
  • reminders and simple organisation between sessions
  • in-app messaging, where enabled

Finding the right practitioner

How to narrow options and choose someone who fits.

Can I filter practitioners by specialisation?

Yes. You can filter by focus areas so you can find someone aligned with your symptoms, goals and preferred approach.

How do I choose the right practitioner for me?

Shortlist 2-3 practitioners, then choose based on symptom fit, style, and availability. If you are unsure, treat the first session as a fit check.

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Look for:

  • experience with your symptom type (pain, fatigue, gut, anxiety, trauma patterns)
  • their style (structured programme vs flexible coaching)
  • availability that matches your schedule

Progress is rarely linear. A good fit usually feels safe, clear, and practical.

Can I switch practitioners if it does not feel like a fit?

Yes. If you feel stuck or mismatched, switching can help. Different styles work for different people, and finding the right fit is part of the process.

Booking, rescheduling and cancellations

How bookings work, what happens if plans change, and what to expect.

What does the booking process look like?

Choose a practitioner, select a time slot, confirm your details, then pay to complete the booking. You will receive confirmation and reminders.

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  1. Choose a practitioner from the directory
  2. Select an available time slot
  3. Confirm your details
  4. Pay securely to complete the booking
  5. Receive confirmation and reminders

Your booking is only confirmed once payment has completed successfully.

Can I reschedule a booking?

Yes, subject to the practitioner’s availability and the timing of the change. If you need to move your session, do it as early as possible.

What is the cancellation policy?

Cancellations are allowed up to 24 hours before the appointment time. If you cancel within 24 hours, payment is forfeited.

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Some practitioners may have additional terms. Always check the booking details.

What happens if my practitioner cancels?

You will be offered options to reschedule. Where applicable, refunds are handled via the original payment method.

Do I need to pay again if I reschedule?

Usually no. If you reschedule in line with the cancellation policy and the practitioner’s terms, your payment is applied to the new slot.

Payments and Stripe

How payments work and why booking on Neurowaze is the safest option.

How do payments work on Neurowaze?

Payments are taken during booking to confirm your appointment. This protects practitioners’ time and reduces last-minute drop-offs, while keeping the process simple for you.

Do you use Stripe?

Yes. Neurowaze uses Stripe to process payments securely. Card details are handled by Stripe and are not stored on Neurowaze.

Is it safer to book through Neurowaze rather than privately?

In most cases, yes. Booking through Neurowaze helps ensure secure payment processing, clear booking records, and smoother rescheduling and cancellations.

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If a practitioner offers alternate payment methods, you can choose what suits you. Neurowaze is recommended for simplicity and security.

Messaging and support

How communication works and how to get help.

Can I message practitioners?

Where enabled, yes. Messaging is for practical questions, clarifying next steps, and staying aligned between sessions.

What should I message my practitioner about?

Message about assigned activities, quick clarifications, and rescheduling. Avoid using messaging for urgent or emergency medical concerns.

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Good examples include:

  • questions about an assigned activity or resource
  • rescheduling requests
  • brief updates that help tailor the next session

For urgent medical concerns, contact local medical services rather than messaging in-app.

Privacy and safety

What Neurowaze is, and what it is not.

Is Neurowaze a replacement for medical care?

No. Neurowaze does not diagnose or provide medical advice. If you are worried about symptoms, please consult a qualified clinician.

Is my personal information secure?

We protect your information and only share it with practitioners you choose to work with. We do not sell personal data for advertising.

What if I am in crisis or feel unsafe?

If you feel at risk of harming yourself or others, contact local emergency services immediately. Neurowaze is not designed for crisis support.

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