Answers for yourrecovery journey
A calm place to understand how Neurowaze works, what mind-body therapy means, and what to expect as you explore neuroplastic recovery.
Mind-body basics
What this approach is, and how it can help.
What is mind-body therapy, and how does it work?+
It is an evidence-informed approach that works with the brain, nervous system, emotions and stress responses; it helps reduce persistent symptoms by retraining threat and safety patterns.
Are neuroplasticity and mind-body therapy the same?+
Not exactly. Neuroplasticity is the brain’s ability to change; mind-body therapy is a set of methods that use that ability to support recovery.
What techniques might be used?+
Common tools include somatic tracking, expressive writing, mindfulness, emotional awareness, and gradual behavioural change. Practitioners tailor the mix to you.
How do I know if this is right for me?+
It may fit if symptoms have lasted 3-6 months, tests have not explained them fully, or symptoms worsen with stress, pressure, fear, or uncertainty.
Is this saying my symptoms are “all in my head”?+
No. Symptoms are real. This approach explores whether the nervous system is stuck in a high-alert pattern; when safety signalling improves, symptoms often reduce.
Neurowaze and getting started
What Neurowaze is, and how to begin.
What is Neurowaze?+
Neurowaze helps you find mind-body practitioners and gives you tools to stay organised between sessions; booking, reminders, and simple support in one place.
What symptoms can Neurowaze help with?+
- chronic pain, including back pain, migraines, fibromyalgia
- fatigue, post-viral symptoms, Long COVID patterns
- digestive issues such as IBS, nausea, bloating
- anxiety and stress-related symptoms
- muscle tension and nervous system dysregulation
Do I need a diagnosis to use Neurowaze?+
No. Many people arrive without a clear label. If symptoms are new, severe, or changing, speak with a clinician first.
Who are the practitioners on Neurowaze?+
Practitioners are certified and are trained in mind-body and neuroplastic approaches. You can read profiles, compare styles, and choose who feels like the best fit.
How can I book a session?+
You can book in two ways:
- Online directory: browse practitioner profiles, choose a time slot, and pay securely.
- Neurowaze app: book sessions and unlock additional features that help you between appointments.
We recommend booking on Neurowaze whenever possible to ensure secure payment and a smooth, trackable booking experience.
Why use the app instead of just booking online?+
Booking online is a good starting point. The app gives you more day-to-day support, including:
- access to resources and activities assigned by your practitioner
- reminders and a simple way to stay organised between sessions
- in-app messaging (where enabled) to keep communication in one place
Finding the right practitioner
How to narrow options and choose someone who fits.
Can I filter practitioners by specialisation?+
Yes. You can filter practitioners by specialisation and focus areas, so you can find someone aligned with your symptoms, goals and preferred approach.
How do I choose the right practitioner for me?+
Start by scanning profiles, then shortlist 2-3 options. Look for:
- experience with your symptom type (pain, fatigue, gut, anxiety, trauma patterns)
- their style (structured programme vs flexible coaching)
- availability that matches your schedule
If you are unsure, book an initial session and treat it as a fit check; the relationship matters.
Can I switch practitioners if it does not feel like a fit?+
Yes. If you feel stuck or mismatched, switching can be a helpful step. Different styles work for different people, and finding the right fit is part of the process.
Booking, rescheduling and cancellations
How bookings work, what happens if plans change, and what to expect.
What does the booking process look like?+
- Choose a practitioner from the directory
- Select an available time slot
- Confirm your details
- Pay securely to complete the booking
- Receive confirmation and reminders
Your booking is only confirmed once payment has been completed successfully.
Can I reschedule a booking?+
Yes. You can request to reschedule with your practitioner, subject to their availability and the timing of the change. If you need to move your session, do it as early as possible.
What is the cancellation policy?+
Cancellations are allowed up to 24 hours before the appointment time. If you cancel within 24 hours, the payment is forfeited.
Note: some practitioners may have additional terms; always check the booking details.
What happens if my practitioner cancels?+
If a practitioner needs to cancel, you will be offered options to reschedule. Where applicable, refunds are handled via the original payment method.
Do I need to pay again if I reschedule?+
Usually no. If you reschedule in line with the cancellation policy and your practitioner’s terms, your payment is applied to the new slot.
Payments and Stripe
How payments work and why booking on Neurowaze is the safest option.
How do payments work on Neurowaze?+
Payments are taken during booking to confirm your appointment. This reduces last-minute drop-offs and protects practitioners’ time, while keeping the process simple for you.
Do you use Stripe?+
Yes. Neurowaze uses Stripe to process payments securely. Your card details are handled by Stripe and are not stored on Neurowaze.
Is it safer to book through Neurowaze rather than privately?+
In most cases, yes. Booking through Neurowaze helps ensure:
- secure payment processing
- a clear booking record and confirmations
- a smoother reschedule and cancellation flow
If a practitioner offers alternate payment methods, you can still choose what suits you; we recommend Neurowaze for simplicity and security.
Messaging and support
How communication works and how to get help.
Can I message practitioners?+
Yes. It is possible to message practitioners on Neurowaze (where enabled). Messaging is designed for practical questions, clarifying next steps, and staying aligned between sessions.
What should I message my practitioner about?+
Good examples include:
- questions about an assigned activity or resource
- rescheduling requests
- brief updates that help your practitioner tailor the next session
For urgent medical concerns, contact local medical services rather than messaging in-app.
Privacy and safety
What Neurowaze is - and what it is not.
Is Neurowaze a replacement for medical care?+
No. Neurowaze does not diagnose or provide medical advice. If you are worried about symptoms, please consult a qualified clinician.
Is my personal information secure?+
Yes. Your information is protected and only shared with practitioners you choose to work with. We do not sell personal data for advertising.
What if I am in crisis or feel unsafe?+
If you feel at risk of harming yourself or others, contact your local emergency services immediately. Neurowaze is not designed for crisis support.
Still have a question?
For general enquiries use the Contact page; for technical issues email support@neurowaze.health.
You can move at the pace that feels right
There is no obligation to book straight away. You can browse, read a few profiles, and come back when you are ready.