Practitioner FAQ
Answers for practitionersusing the Neurowaze platform
Straightforward answers about pricing, getting paid, scheduling, services, messaging, and how the practitioner portal works.
Getting started
What you need, how onboarding works, and what to expect.
What is Neurowaze for practitioners?+
Neurowaze helps you attract and manage clients with a public directory, secure bookings and payments, and a practitioner portal for scheduling, messaging, and client support tools.
What do I need to start using Neurowaze?+
To take paid bookings on Neurowaze you will need a Stripe account connected in the portal, and Google Calendar connected for availability and scheduling.
How long does it take to get set up?+
Most practitioners can get set up quickly: connect Google Calendar, connect Stripe, set working hours, and publish the services you want clients to book.
Can I try it with low commitment?+
Yes. There is no subscription. You only pay when you earn from bookings made on the platform, which keeps it a low-risk investment for practitioners.
Pricing, fees and getting paid
How fees work, who pays them, and how payouts happen.
Is there a subscription to be listed on Neurowaze?+
No. There is no subscription. You only pay when you earn from bookings made on the platform.
Is there a booking fee for clients?+
Yes. At the time of booking, there is a small transaction fee to cover secure Stripe card processing plus a platform fee that supports the Neurowaze service. In total, this is approximately 5% of each transaction.
What does the Neurowaze fee cover?+
It helps keep the service running and improving, including secure Stripe payments, booking workflows, reminders, messaging and the practitioner portal that reduces admin for you and creates a smoother client experience.
How do I get paid through Neurowaze?+
You connect Stripe in the portal. Client payments are processed through Stripe and paid out to you via Stripe payouts.
Can I see payment status in the portal?+
Yes. The portal shows payment setup status and payment-related settings.
Do fees change what I set as my price?+
You control your session prices. The booking fee is handled at checkout, and clients see the total before confirming payment.
Bookings and services
Discovery calls, single sessions, packages, and client booking rules.
What types of services can I offer?+
You can offer single sessions and packages, each with its own length, price, and sessions included.
Can I offer a free discovery call?+
Yes. You can enable free discovery sessions and choose which services are eligible.
Can I offer in-person appointments?+
Yes. You can enable in-person sessions and show this clearly to clients.
Can I control whether new clients can book?+
Yes. You can allow or restrict bookings from new clients in Booking Options.
Can I temporarily stop taking bookings?+
Yes. You can pause client bookings while staying visible in the directory.
How do cancellations and rescheduling work?+
Clients can reschedule in line with your availability. Cancellation terms are set to protect your time; clients should cancel more than 24 hours before the session, otherwise the payment is forfeited.
Calendar and scheduling
Availability, time zones, and avoiding clashes.
Which calendars will Neurowaze work with?+
Neurowaze works with Google Calendar for availability and scheduling.
What happens when I connect Google Calendar?+
Neurowaze uses it to reflect your availability and keep bookings aligned with your diary.
Can Neurowaze integrate with my existing booking platform?+
Only if that system has bidirectional sync with your Google Calendar. One-way sync causes missed updates and clashes.
How does Neurowaze handle time zones?+
Bookings display the relevant time zone so you and your clients stay aligned, especially for online sessions.
Working hours and availability
How you control when clients can book.
How do I set my working hours?+
In the portal you can set working hours by day, add time blocks, and switch days on or off.
Can I add breaks or block out time?+
Yes. You can add time blocks and manage your working pattern so clients only see slots you want to offer.
Can I keep my diary private but still show availability?+
Yes. The goal is to show bookable availability without exposing your full calendar detail to clients.
Messaging and notifications
How clients contact you, and what you are notified about.
Can clients message me through Neurowaze?+
Yes. You can enable client messaging in the portal.
Can I control who can message me?+
Yes. You can restrict messaging to clients with active bookings, clients who have booked before, or allow anyone.
What notifications can I receive?+
You can enable email notifications and in-app notifications for bookings, changes, and reminders.
Online sessions and meeting links
Google Meet integration and your preferred tools.
Do I have to use Google Meet?+
No. You can use Zoom or your preferred meeting tool. However, you will need to send out a separate Zoom meeting invite to your clients.
What does Neurowaze provide for online appointments?+
Neurowaze supports integrated Google Meet links, sent via your calendar invite when enabled.
Resources and activities
Sharing materials with clients, simply.
What is the Resources Library?+
It is where you store documents, links, audio, and videos you want to reuse across clients.
What are Activities?+
Activities are resources you assign to a specific client, so you can track what was sent and what is completed.
Can I tag and search resources?+
Yes. You can tag items and search by title, description, or tags.
Account, profile and directory
Your listing, specialisms, and security.
Can I edit my profile, training and specialisms?+
Yes. Your profile section covers your bio, credentials, and specialisms for directory discovery.
Can I hide my profile from the directory?+
Yes. You can switch directory visibility on or off in the portal.
Does the portal support two-factor authentication?+
Yes. You can enable and manage two-factor authentication from Settings.
Reporting and admin
Keeping track of appointments and your records.
Can I see upcoming appointments in one place?+
Yes. The dashboard and appointments view show upcoming sessions, status, and key details.
Can I export appointment data?+
Yes. The appointments area supports exporting for your records.
Safety and boundaries
What Neurowaze does and does not do.
Should I run bookings outside Neurowaze?+
If you choose to, that is up to you; but Neurowaze works best when bookings, client history, and materials stay in one place.
What is Neurowaze not designed for?+
Neurowaze does not provide medical advice or crisis support. Practitioners should signpost clients to appropriate medical services where needed.
Still have a practitioner question?
If you are onboarding, we can help you get set up cleanly.
If you are unsure about calendars, services, or booking settings, start with Google Calendar connection and working hours; most issues come from those two areas.